Resource Center
Browse online resources and suggested reading for nonprofits on the academically supported best practices in each of our five key pillars of nonprofit management.
A nonprofit’s ability to keep their function,
survive, and accomplish its mission in the long term.
Clear Mission & Vision
A clear mission and vision successfully guides a nonprofit into the future. These statements should provide a clear purpose for the organization and something to aspire to.
- Mission and Vision Statements (The Bridgespan Group)
- 10 Killer Nonprofit Mission Statements To Learn From (Classy)
- How to Write An Awesome Nonprofit Mission Statement (DonorBox)
- Strategic Planning for Nonprofit Organizations: A Practical Guide for Dynamic Times, 3rd Edition by Michael Allison & Jude Kaye
- Fatal Illusions: Shredding a Dozen Unrealities That Can Keep Your Organization From Success by James R. Lucas
- Strategic Management for Nonprofit Organizations: Theory and Cases by Sharon M. Oster
Diverse Board Composition
A nonprofit board should provide proper representation of diversity in terms of race, ethnicity, gender, age, ability, and professional skills in order to bring new ideas and experiences to the administration of the nonprofit.
- Why Diversity, Equity, and Inclusion Matter for Nonprofits (Council of Nonprofits)
- 5 Steps to Increase Board Diversity at Your Nonprofit (Wild Apricot)
- Beyond Political Correctness: Building A Diverse Board (The Bridgespan Group)
- The Governance Gap: Examining Diversity and Equity on Nonprofit Boards of Directors (KOYA Leadership Partner)
- Accelerating Nonprofit Board Diversity (Nonprofit HR)
- The Impact of Diversity: Understanding How Nonprofit Board Diversity Affects Philanthropy, Leadership, and Board (Lilly Family School of Philanthropy, Johnson Grossnickle Associates, and BoardSource)
Local Leadership
Local leadership creates more insight and buy-in from the community. Local leaders apply lived experience to programming and have the ability to maintain more trust within the community.
- The Power of Local Leadership (The New York Times)
- Identification of Local Leaders / Local Leadership (NISPA)
- Understanding and Managing Public Organizations, 4th Edition by Hal G. Rainey
Women in Leadership
Though nonprofit staff is majorly made up of women, women continue to face a glass ceiling when it comes to nonprofit leadership.
- The Nonprofit Leadership Workbook for Women (Donor Perfect)
- Breaking Barriers & Building a Pipeline for Women’s Leadership Success in Nonprofit Organizations (USF)
- The Impact of Diversity: Understanding How Nonprofit Board Diversity Affects Philanthropy, Leadership, and Board (Lilly Family School of Philanthropy, Johnson Grossnickle Associates, and BoardSource)
Youth in Leadership
Youth provide creativity and a new outlook on nonprofit management and programming. Youth within the leadership team have the potential to stay with the organization for longer and drive the organization into the future. Pionero Philanthropy uses the United Nations definition of ‘youth‘ as those persons between the ages of 15 and 24 years.
- Harnessing the Power of Youth for Your Non-profit (Sumac)
- Youth and Nonprofits (Free Child Institute)
- The Impact of Diversity: Understanding How Nonprofit Board Diversity Affects Philanthropy, Leadership, and Board (Lilly Family School of Philanthropy, Johnson Grossnickle Associates, and BoardSource)
Coordination with Government Systems
To ensure sustainability locally, an organization must try to coordinate with local government systems whether it be on the municipal, departmental, or national level. Programming should be in line with locally set plans for development to ensure continued support.
- Strengthening Relationships between Local Governments and Nonprofits (Altaman-Sauer, L., Henderson, M., & Whitaker)
- Using Community-Based Needs Assessments to Strengthen Nonprofit-Government Collaboration and Service Delivery (B. E. Eschenfelder)
Cultural Awareness & Competency
Every nonprofit should be fully aware of the cultural environment in which they are situated and working. The organization should take strides to ensure competency and take actions to implement programming based on cultural relativism, local customs, languages, and beliefs.
- How to Talk about Cultural Competence (GuideStar)
- Multicultural Organizational Development in Nonprofit Organizations: Lessons from the CulturalCompetence Learning Initiative (CompassPoint Nonprofit Services & The California Endowment)
Annual Plan
An annual plan allows an organization to create a roadmap for the year’s operation. Plans should focus on advancing the organization’s mission, vision, and goals. Plans should be revisited regularly to ensure the organization is headed in the right direction.
- Strategic Planning for Nonprofits (Council of Nonprofits)
- 6 Interactive Resources for Nonprofit Annual Planning (Classy)
- 10 Elements of The Annual Development Plan (The Nonprofit Times)
- Strategic planning for nonprofit organizations: A practical guide for dynamic times (C. Feiock & S. A. Allison, M., & J. Kaye)
- Strategic planning for public and nonprofit organizations (J. M. Bryson)
- What’s a Nonprofit Annual Plan? (NonProfit PRO)
3-5 Year Strategic Plan
A 3-5 year strategic plan lengths the roadmap created in an annual plan. The extended plan generally aims to include programmatic, operational, and financial goals and objectives over a multiple year period. Once again, plans should be revisited regularly to ensure the organization is headed in the right direction.
- Strategy and Planning (BoardSource)
- Nonprofit Strategic Planning: 5 Essential Takeaways (Averill Solutions)
- The Ultimate Guide to Nonprofit Strategic Planning (Bloomerang)
- Strategic planning for nonprofit organizations: A practical guide for dynamic times (C. Feiock & S. A. Allison, M., & J. Kaye)
- The Balanced Scorecard: A Strategic Tool for the Nonprofit Sector (B. Hartnett, & R. Matan)
- An Integrated Balanced Scorecard Strategic Planning Model for Nonprofit Organizations (J. L. Ronchetti)
Succession Plan
Succession Plans have taken the headlines of nonprofit news in recent years as nonprofit leaders move closer to retirement. Succession plans ensure nonprofit sustainability in terms of administrative flow and a smooth transition in leadership.
- Successful Nonprofit Leadership Succession Planning (MissionBox)
- Leadership Succession Planning (The Bridgespan Group)
- Succession Planning for Nonprofits – Managing Leadership Transitions (Council of Nonprofits)
- Nonprofit Executive Succession-Planning Toolkit (Federal Reserve Bank of Kansas City)
- Succession Planning for Nonprofit Organizations: A Journey, Not a Destination! (R. Matan)
A measure of how a nonprofit’s inputs of economic resources such as funds, expertise, time, and equipment are converted into results.
All Financial Numbers Reported & Maintained Up-to-Date (in Pionero Philanthropy Nonprofit Database)
Pionero Philanthropy nonprofit partners are required to regularly update information on their nonprofit profiles. This includes all financial numbers.
Average, or Better than Average, Liquidity Ratios
Cash Ratio | Formula: Cash and Cash Equivalents / Current Liabilities
Cash Reserve Ratio | Formula: Cash and Cash Equivalents / Total Annual Expenses
Current Ratio | Formula: Current Assets / Current Liabilities
Target Liquidity Level | Formula: Cash and Cash Equivalents + Short-Term Investments + Total Amount of Credit Line – Short-term loans
- Using Ratio Analysis to Manage Not-for-Profit Organizations (The CPA Journal)
- Seven Key Financial Metrics to Measure Nonprofit Health (Rkl)
- Analyzing Financial Information Using Ratios (PropelNonprofits)
- 3 Financial Ratios and Benchmarks Nonprofits Must Know (Gross Mendelsohn)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Average, or Better than Average, Funding Ratios
Contribution Ratio | Formula: Total Contributed Revenue / Total Revenue
Debt Ratio | Formula: Total Liabilities / Total Assets
- Seven Key Financial Metrics to Measure Nonprofit Health (Rkl)
- Analyzing Financial Information Using Ratios (PropelNonprofits)
- 3 Financial Ratios and Benchmarks Nonprofits Must Know (Gross Mendelsohn)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Average, or Better than Average, Operating Ratios
Net Surplus (Deficit) | Formula: Total Revenue – Total Expenses
Net Operating Ratio | Formula: Net Surplus / Total Revenue
Program Expense Ratio | Formula: Program Expenses / Total Expenses
Support Service Expense Ratio | Formula: Support Service Expenses / Total Expenses
- Seven Key Financial Metrics to Measure Nonprofit Health (Rkl)
- Analyzing Financial Information Using Ratios (PropelNonprofits)
- 3 Financial Ratios and Benchmarks Nonprofits Must Know (Gross Mendelsohn)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Average, or Better than Average, Financial Health Ratios
Operating Cash Flow Ratio | Formula: Operating Cash Flow / Current Liabilities
Asset Ratio | Formula: Current Assets / Total Assets
Administrative Expense Ratio | Formula: Administrative Expenses / (Total Expenses – Administrative Expenses)
Short-Term Category Score | Formula: (Weight8 × Operating Cash Flow Ratio) + (Weight9 × Asset Ratio) + (Weight10 × Administrative Expense Ratio)
- Seven Key Financial Metrics to Measure Nonprofit Health (Rkl)
- Analyzing Financial Information Using Ratios (PropelNonprofits)
- 3 Financial Ratios and Benchmarks Nonprofits Must Know (Gross Mendelsohn)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
No Signs of Financial Fraud or Corruption
Pionero Philanthropy defines nonprofit financial fraud or corruption as fraudulent behaviors such as embezzling organizational funds, money laundering, bonuses or allowances disproportionate to their salary level, and illicit financing for personal and/or individual gain.
- How to Spot Financial Fraud in a Non-Profit: 2 Warning Signs (Huffington Post)
- Six Signs Your Nonprofit Is Ripe for Fraud (GuideStar)
- How to Spot Financial Fraud in a Non-Profit: The Warning Signs (Complete Controller)
- Embezzlement: Is There a Fox in Your Financial Hen House? (Nonprofit Information)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Social Return on Investment / Cost Benefit Analysis
The social return on investment and the cost benefit analysis both provide program analysis by applying a monetary “price” to the outcome or impact or weighing the costs versus the benefits.
- How to Prove Nonprofit Impact With SROI (The Balance Small Business)
- How to Calculate Social Return on Investment (SROI) (Sopact)
- Cost-benefit analysis for Public-sector and Non-profit organizations: A Primer (Medium)
- Why ‘Cost Analysis’ is the Most Important Area of Improvement for Nonprofits (America’s Charities)
- How to Operate a Non-Profit Organization Effectively: Principles of Cost-Benefit Analysis (H. Bonus)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Cost-Effectiveness Analysis
The cost-effectiveness analysis is an alternative to the cost-benefit analysis. The analysis measures several different scenarios simultaneously to compare the cost of a program in relation to the effectiveness or value of the common outcome.
- Cost-effectiveness Analysis (The World Bank)
- Cost Effectiveness Analysis (BetterEvaluation)
- How to do a basic cost-effectiveness analysis (Tools4Dev)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Performs Internal Ratios & Analyses
Pionero Philanthropy believes that maintaining organizational financial health is of utmost importance in the nonprofit sector. Though Pionero Philanthropy will calculate financial ratios in order to evaluate an NPO, we aim to encourage and teach organizations to perform their own internal ratios and analyses.
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
Generates Positive Revenue to Further Mission
Mislead by the sector’s name, nonprofits are generally thought to not be able to generate profit. Though they legally must meet the financial obligation of breaking even, nonprofits are encouraged to promote revenue generation to further their mission.
- Difference Between Income & Revenue of a Non-Profit (Chron)
- Nonprofit Taxes: When Nonprofits Make a Profit (Find Law)
- Myths About Nonprofits (National Council of Nonprofits)
- Why A For-Profit Strategy Can Boost Nonprofit Revenue (Araize)
- The 5 Best Ways to Generate Earned Income for Your Nonprofit (Personify – Wild Apricot)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
A nonprofit’s honesty and openness when it comes to the organization’s administration and finances.
Publicly Available 990 Tax Form (or Guatemalan Equivalent) Through Website
The IRS requires public disclosure of 990 Tax Forms. Though this form can be requested through other sites, easy accessibility to interested parties ensure transparency.
- Public Disclosure Of 990s: What You Need To Know (For Purpose Law Group)
- Where can I find an organization’s Form 990 or 990-PF? (Candid)
- Public Disclosure Requirements for Nonprofits (National Council of Nonprofits)
Publicly Available Annual Reports Through Website
Annual reports allow the space for a nonprofit to report out to stakeholders about annual programming, finances, administrative changes, and the like.
- Best Nonprofit Annual Reports 2019 (NonprofitDonor)
- Nonprofit Annual Reports (National Council of Nonprofits)
Publicly Available Financial Statements Through Website
Though publicly available financial statements apart from the 990 tax form are not legally required, it is best practice to provide additional easily accessible information to interested parties. This may include annual budget and cash flows, employee compensation, and balance sheets.
- Financial statements of nonprofits (Accounting Tools)
- Where to Find Nonprofit Financial Information (Bridgespan)
Publicly Available Board Members Through Website
A nonprofit organization must legally have a board. To ensure transparency and diversity of members serving, it is important to list board members on the organization’s website.
- Board Transparency Initiative (Boardsource)
- The 22 Features Every Top Nonprofit Website Has (Personify – Wild Apricot)
Publicly Available Privacy Policy Through Website
A nonprofit website privacy policy is essential in providing transparent information to website viewers about what information is collected and why.
- Privacy Policies for Non-Profits: Samples & Resources (Notations on Nonprofits)
- How to Write a Privacy Policy for Your Nonprofit
(WiredImpact)
Publicly Available Proof of 501(c)3 & EIN/ Guatemala Registered Status Through Website
By explicitly stating nonprofit status on the website, an organization can ensure transparency of tax-exempt status directly with the audience. This can commonly be stated in the About Us, the mission, or at the bottom of a webpage.
- The Importance of Your Nonprofit’s EIN (Cause Inspired)
- 8 Most Important Elements Every Nonprofit Website Should Include (Wire Media)
- Video: How To: Add 501c3 Status and EIN to Your Website Footer on WordPress (Nonprofit Megaphone)
Publicly Available Conflict of Interest Policy Through Website
The conflict of interest policy ensures ethical behavior amongst the organization.
- Conflicts of Interest (National Council of Nonprofits)
- Conflict of Interest Policy for Nonprofit Boards (BoardEffect)
Publicly Available Whistleblower Policy Through Website
The whistleblower policy ensures protection to employees who may report unethical behavior within the organization.
- Whistleblower Protections for Nonprofits (National Council of Nonprofits)
- Sample Whistleblower Protection Policy (National Council of Nonprofits)
- NPT Study: Most Nonprofits Don’t Have Whistleblower Policies (The Nonprofit Times)
Publicly Available Internal/External Audit Through Website
By providing an internal or external audit of the organization’s finances online, interested parties can look into the organization’s financial transparency and ensure proper use of funding.
- Nonprofit Audit Guide (National Council of Nonprofits)
- External Audits Offer Many Benefits to Nonprofits (Sensiba San Filippo)
Disclosure: Willingness to Provide Any Additional Information to Stakeholder Upon Request
Nonprofits should be willing to provide complete accountability to interested stakeholders. This means that any information not found on the organization’s website should be granted access through email request. This is legally required for tax information and best practice for other requested information.
- Public Disclosure Requirements for Nonprofits (Council of Nonprofits)
- Creating a Comprehensive Plan to Dissolve a Nonprofit Organization (Jessica Green)
- Financial management for nonprofit organizations: Policies and practices (J. T. Zietlow, J. A. Hankin, A. G. Seidner, & T. O’Brien)
A nonprofit’s ability to align its mission and programming with what is needed, what matters, and what is deemed as important in Guatemalan communities.
Community Baseline Statistics
Community baseline statistics provide a starting point for nonprofit programming. Baselines can also indicate whether a certain initiative is needed within the community.
- Developing Baseline Measures (Community Tool Box)
- Measuring Behaviors – Taking Baseline Data (FBA/BSP)
- Conducting Baselines and Collecting Data (Herzberg)
- Baseline Basics (International Federation of Red Cross and Red Crescent Societies)
Community Diagnostic
A community diagnostic, or a community needs assessment, is conducted before nonprofit programming is implemented in a community. This assessment provides vital information about a community, oftentimes including baseline statistics, community resources, and the development needs and/or desires of a community.
- Community Needs Assessments (Learning to Give)
- How to Perform a Nonprofit Needs Assessment (SocialSolutions)
- How to Conduct a Community Needs Assessment (Galaxy Digital)
Adherence to National, Departmental, or Municipal Development Plans
As nonprofits bridge the gap between the public and the private sectors, it is important to collaborate with government systems and build off of pre-establish government development plans. As government systems have generally been in place longer than nonprofit programming, the development plans they offer may have key insights into how to address potential issues in context.
- For Community-based Nonprofits: Local Government Politics is a Must Do (NPQ)
- Strengthening Relationships between Local Governments and Nonprofits (Altaman-Sauer, L., Henderson, M., & Whitaker)
Community Engagement, Interest, & Involvement
If a nonprofit addresses the true needs and desires of a community, community interest, involvement, and engagement should come naturally.
- Community Engagement Toolkit (Leading Inside Out & Collective Impact Forum)
- Nonprofits Integrating Community Engagement Guide (Building Movement Project & Alliance for Nonprofit Management)
Need Not Fulfilled by Public or Private Sector
Nonprofit organizations exist as a unique third sector between the public and private sector and hope to fill the gap left in providing public goods to the population. Nonprofit should target areas where a lack of development exists. By focusing on an area previously unaddressed by others, the organizational programming gains more relevance.
- Sector Failure (Learning to Give)
- Public Good Theories of the Nonprofit Sector (B. R. Kingma)
- Who Should Provide Public Goods? A Perspective from the Theory of Organizations in Development, Displacement and Disparity – India in the Last Quarter of the Century by M. Ghatak
Collaboration with Other Institutions or Organizations
If the nonprofit’s theme is addressed by or overlaps with other organizations, both governmental and nongovernmental, it is important to collaborate and work together to increase outcomes. Though collaboration and partnerships may be seen as challenging, efforts are truly made stronger by working together.
- Nonprofit Collaboration: The Basics (NonprofitHub)
- 7 Major Benefits of Nonprofit Collaboration (FireSpring)
- Hacking Nonprofit Collaboration (Stanford Social Innovation Review)
- Why and How Do Nonprofits Work Together? (Philanthropy News Digest)
- Working across boundaries: Making collaboration work in government and nonprofit organizations (R.M. Linden)
Adaptable Programming
In today’s ever changing society, nonprofits must be able to adapt programming to address current needs and arising situations.
- Making Change: How to Build Adaptive Capacity (NPQ)
- Is your organization adaptable to change? (America’s Charities)
- Adaptive Capacity as a Proactive Approach (C. Gorley)
- How to Implement Adaptive Strategy in Nonprofits (Spectrum Nonprofit Services)
Mutual Benefit
All organizations should prove mutual benefit to both the community and the organization itself. Nonprofit must also place focus on organizational success and benefit to continue serving a community. Capacity building is an excellent way to create mutual benefit and remain relevant.
- The Nonprofit Starvation Cycle (Stanford Social Innovation Review)
- Building capacity in nonprofit organizations by (J., D. V., & C. Fleming)
- Organizational and Community Capacity Building in Community Psychology: Foundations for Practice (S. Evans, C. Raymond, & D. D. Perkins)
Physical Presence in Community
As a community is defined by physical location, holding organizational physical presence in the community ensures that an organization is attempting to become part of the community, including staying up-to-date on community changes and forming relationships with key stakeholders on the ground.
- Conceptualizing community development in the twenty-first century (D. Matarrita-Cascante & M. A. Brennan)
- Community Development and Community Resilience: An Integrative Approach (A. Zautra, J. Hall, & K. Murray)
“Work Yourself Out of a Job” Mentality / Nonprofit Dissolution
As a nonprofit aims to fill a gap in public goods and address community development, the overarching goal should be to provide programming and services that remedy the current situation rendering the organization unnecessary. After achieving the organization’s mission and vision, a nonprofit organization dissolves either entirely or into another nonprofit.
- Mission Accomplished, Nonprofits Go Out of Business (NY Times)
- Dissolving a Nonprofit Corporation (Council of Nonprofits)
- How to Close Your Nonprofit Organization (The Balance Small Business)
- Creating a Comprehensive Plan to Dissolve a Nonprofit Organization (Jessica Green)
- Nonprofit Dissolution: What to Do When Closing the Doors (Nonprofit Quarterly)
A nonprofit’s influence on positive change within the Guatemalan context.
Theory of Change or Logic Model
A theory of change or logic model helps an organization map intended impact. The theory of change should be presented as a cause and effect of organizational programming and the assumptions that are made to put programming in context.
- 5 Ways to Improve Nonprofit Theory of Change Model (Sopact)
- Worksheet: Develop Your Nonprofit’s Theory Of Change (GlobalGiving)
- What Are Intended Impact and Theory of Change and How Can Nonprofits Use Them? (The Bridgespan Group)
- A Practical Tool for Action, Results and Learning (Annie E. Casey Foundation)
- Knowledge Solutions Tools, Methods, and Approaches to Drive Organizational Performance (O. Serrat)
- Understanding Theory of Change in International Development (D. Stein & C. Valters)
Monitoring & Evaluation of Output Indicators
Output refers to the basic numbers of programming. This could be the number of people in assistance, the number of basic food baskets that were given out, etc.
- Getting Results: Outputs, Outcomes and Impact (Stanford Social Innovation Review)
Monitoring & Evaluation of Outcome Indicators
Outcome refers to the impact or effectiveness of the programming. This measure looks at the changes that were made due to programming or what was achieved.
- Getting Results: Outputs, Outcomes and Impact (Stanford Social Innovation Review)
Participant Feedback & Accounts of Change
Participant accounts of change gain first hand perspective of the programming. By engaging participants and reflecting on the programming, an organization can document individualized qualitative behavior change.
- Use Customer Surveys to Measure and Improve Nonprofit Programs (Stanford Social Innovation Review)
- Organizational Effectiveness Reputation in the Nonprofit Sector (J. Willems, M. Jegers, & L. Faulk)
Benchmarks & Comparisons
Benchmarks and comparisons allow organizations to observe and measure changes in their own performance as well as observe and measure differences between their organization and others of a similar theme or size.
- Performance Benchmarks for Nonprofits (Lovetoknow)
- Benchmarking (The Bridgespan Group)
- Youth and Nonprofits (FreeChild Institute)
- Harnessing the Power of Youth for Your Non-profit (Sumac)
- 3 Simple Steps to Effective Nonprofit Performance Measurement (Social Solutions)
- Benchmarking: How nonprofits are adapting a business planning tool for enhanced performance by C. W. Letts, W. P. Ryan, & A. Grossman
Nonprofit Accountability with Stakeholders
Nonprofit organizations have many stakeholders including donors, foundations, staff members, volunteers, governments, community members, etc. Generally, nonprofit organizations maintain accountability with funders but fail to look to other stakeholders. By creating accountability with various stakeholders, the organization can harness the voices around them and continue to improve.
- The Accountability Imbalance: What Nonprofits Need to Change (NPQ)
- Improving Accountability In The Nonprofit World (GivingCompass)
- How can nonprofit organizations improve accountability to the populations they serve? (ASU Lodestar Center for Philanthropy and Nonprofit Innovation)
- Views on the Issue of Accountability in Non-Profit Organizations (H. Basri & S. N. Khalid)
- Nonprofit Accountability: To Whom and for What? An Introduction to the Special Issue (A. Schatteman)
Raises Awareness of Nonprofit & Theme
A nonprofit organization should always attempt to raise awareness of the organization and programming and the theme of impact. This will increase visibility to both and contribute to new knowledge about the theme amongst stakeholders.
Volunteer & Donor Retention
Retention of both volunteers and donors aids organizational impact and sustainability and directly translates to monetary assistance.
- Donor Retention: What Do We Know and What Can We Do About It? (A. Sargeant)
- Donor Retention: 5 Modern Strategies to Maintain Growth (Philanthropy News Digest)
- Volunteering an Opinion: Organizational Voice and Volunteer Retention in Nonprofit Organizations (J. Garner and L. Garner)
Historical Data Collection
By tracking and documenting organizational changes over time, true impact can be monitored. Recording historical data will allow the organization to continue to grow and adapt programming, whether it be web and email analytics, fundraising and donor analytics, or program analytics.
Long Term Benefits
A nonprofit organization should not only focus on the potential immediate benefit of programming but also the long term implications and outcomes for the community.
- The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance (A. S. Ebrahim & V. K. Rangan)